Legal Zoom Complaint

Reviewed by Raargh

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Legal Zoom charges my credit card twice, website is horrible has false information, no email contact! - Lasy Will

I bought a comprehensive package of POA, Living Trusts, and Last Wills for my wife and I. I called before purchase, because in the past I had purchased a Gold will, and the bundle only referenced Basic. The customer no-service rep told me that Gold was discontinued and all the features were part of Basic. I did the will, got all the way to the end, and it told me I could purchase Gold for 59.95. I assumed that meant the difference in price between the Basic and Gold, but my card was charged the full $59.00! Furthermore, it warned me that I had not completed the Pet Guardianship that comes with Gold, but upon going back in to revise, that was not visible, and it wants to charge me AGAIN for the Gold package!!

The website states that they are open both Sat and Sunday: Here is the text copied from the site and pasted below:
Have Questions?
Call (866) 679-1568
M%u2013F 5:00 am - 8:00 pm PT
S/S 7:00 am - 4:00 pm PT

S/S clearly means Saturday and Sunday, but when I tried to call them today, they are closed.

IMPOSSIBLE to send an email, the only contact method is a call. For all future voice interaction I will be recording the conversations!

DO NOT USE STAY AWAY STAY AWAY

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Comments

LZserve says: (9 years ago)

We apologize you didn’t have the best experience when contacting us. We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to assist you with a resolution. Our website has a “Contact Us” page that displays our email contact & our business hours as: Monday–Friday: 5 a.m.–7 p.m. PT
Saturday: 7 a.m.–4 p.m. PT
Closed Sundays
Please feel free to contact me directly via help@legalzoom.com at your convenience; I look forward to hearing how we can make this right.

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1 Comments

Review Rating: 1 out of 5
Reviewed By: Raargh
Company: Legal Zoom
Product: Lasy Will
Date Added: 9 years ago

TX 78717
Austin

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Legal Zoom Complaint