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Legal Zoom Support Ticket - Mispelled my company's name TWICE

Legal Zoom Support Ticket

Mispelled my company's name TWICE - LLC setup

Created By: belindacat21's Picture belindacat21 Last Reply: LegalZoom's Picture LegalZoom
Priority Level: [Low] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Customer Service Replies: 1
Product: LLC setup

Legalzoom couldn’t even spell my company’s name right. I didn’t want to spend the time to file my LLC and EIN myself so I thought that Legalzoom would be quick, easy, and I wouldn’t have to worry about any mistakes, how wrong I was. When I received my EIN and LLC paperwork back the company’s name was misspelled on BOTH in two completely separate ways, but all the emails they sent me had the company’s name correct (so I obviously didn’t enter it wrong). I emailed them about the issue on the 17th and received an auto-generated email stating that someone would be in contact with me within 1 business day but I didn’t receive a response until 5 days later on the 22nd I received another email only stating that a specialist had been assigned to my account. 3 days after that on the 25th I received an email telling me that I should just call customer service (and not even anyone in particular), it took them over a week to just tell me that and the 25th was a Saturday and they don’t have weekend hours. So I wait a few days until customer service is open. I wait on hold for about 40 minutes for someone to answer (funny when I was placing my order someone called me immediately and was there to answer my questions but when I have problems no one answers). So they have an option for someone to call you back, so I push 1 for someone to call me back, no one did.

So I sent another email asking for a refund of the $900 I spent to have this done. Then I magically get a call from Mary from escalations. She wants to file an amendment for me which would take 8-10 business days. In Illinois it takes about 2 business days to file for an LLC online. So I told her no, I just want a refund so I could file myself. She said she’d refund their fee but wouldn’t refund the $600 filing fee. At this point she became very rude. After I got off the phone with her I talked to an Assistant Manager Johnny at ext. 7282. I wanted Johnny to give me a full refund but he had to talk to escalations but promised me he would call me back that day. I still haven’t heard from Johnny either. I received another call from Mary after that, where she still never gave me an extension to call her back at, but Mary was even ruder than before. I told her to give me a refund or I was going to file a dispute with the credit card company, she told me “go ahead”. I also left a message for Patty Chikamagalur ext 8720, the Customer Care Manager that was responding to all the complaints on Measuredup and ComplaintBoard but she didn’t call me back either.
I really don’t want Legalzoom touching anymore of my legal documents. If they can’t even spell my company’s name right I don’t want to know what else they messed up. Plus if there was an issue with my filing, with the run-around I’ve been receiving so far I can’t imagine trying to get them to correct something more major. Thankfully though, since they spelled my company’s name wrong, my real company’s name is still available for me to file for the LLC and EIN myself (which I should have done from the start).
So save yourself the money and aggravation and avoid Legalzoom.


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Ticket Replies

LegalZoom says: (7 years ago)
Hi Belinda,

We couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. We’re aware of the numerous attempts you made to resolve the issue regarding your LLC name and we feel terrible about our mistakes.

We appreciate that you understand things usually go more smoothly and apologize that you experienced us at less than our best. We have issued a full refund for the amount paid. We thank you for your understanding.

LegalZoom Customer Care

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