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Legal Zoom Complaint - Not worth it
Legal Zoom Complaint

Legal Zoom Complaint

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Not worth it


This review has been resolved or replied to by this company.
I'm working with them now and unfortunately i'm really disappointed in their services. 1) You call and you have to wait at least 30 min to speak with someone (their phone system doesn't tell you what place you are in line and the estimated wait time). You can leave a #, however, i've waited an hour sometimes and never heard from them so don't know if the call back system really works. 2) You have to keep on top of them. I sent in my signed paperwork and I had requested for USPS to let me know the delivery date. It was delivered saturday and by the following thursday it still was not logged on my status simply as 'received'. I had to call and inquire. I can't wait for this to be over and hope there aren't any other issues or hidden fees which I see in some of the other review.


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Comments


LegalZoom says: (6 years ago)
 0
Hi LegalZoom Customer,

We apologize for the experience you've had with the excessive wait times and online status of your order. Please bear with us as Mondays are typically our most busiest day of the week. Additionally, it is likely we received your signature document on Saturday as the delivery date on the USPS site stated. The status on the My Accounts section of your LegalZoom page does not update the moment your documents are received by LegalZoom. Unfortunately, the online status you see is not in real time and again we apologize about any confusion this may have caused you.

I'll be happy to confirm the receipt of your signed documents and provide an accurate status of your order. Please contact me at 800.773.0888 x 8720 or via email at patty@lzserve.com. I look forward to hearing from you.

LegalZoom Customer Care






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