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Legal Zoom Complaint - Legalzoom - Unable to fulfill agreement, waste of money and time - Gold Package
Legal Zoom Complaint

Legal Zoom Complaint

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Legalzoom - Unable to fulfill agreement, waste of money and time - Gold Package


This review has been resolved or replied to by this company.
I retained Legalzoom's services to setup an LLC and paid for the Express Gold Package which they advertised as an approximate 10 day process. It took over a month. I had 3 calls in one week from different customer service representatives asking the exact same question. Every time I called customer service it was like no one knew what the other person in the company had said or done. I had no one offer me any kind of compensation or refund given how far off they were from their promise on timing. This was very disappointing and would never use them again for anything. In fact, I will go out of my way to suggest avoiding their services to friends/family/colleagues. What a waste of money...


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Comments


jpaulus says: (6 years ago)
 0
Hi Aboyce22,

My name is Jennifer Paulus and I am the Customer Service Manager at Rocket Lawyer. We offer a full service Incorporation package as well as all the documents you will need to maintain your Personal and Business life. I have enclosed a link to our Incorporation page and I hope that you will consider Rocket Lawyer for all you Legal needs and future Incorporation services.

http://www.rocketlawyer.com/center/incorporation.rl

I have listed my personal contact information below, so please feel free to contact me direct if you have any questions.

Jennifer Paulus | Customer Service Manager | supportmgr@rocketlawyer.com | 415.738-7737 ext 9002

Rocket Lawyer is an easy and affordable way to manage your legal matters for family and business. Rocket Lawyer is not a law firm and does not provide legal advice. If legal advice is required, please seek the services of an attorney. Neither this electronic mail nor any other communication from Rocket Lawyer, Incorporated, including from its agents and representatives, constitutes legal advice or creates an attorney-client relationship.



jpaulus says: (6 years ago)
 0
Hello aboyce22,

My name is Jennifer Paulus and I am the Customer Manager at Rocket Lawyer. I wanted to share some information about our Incorporation process in case you need to Incorporate again in the future. We have a full staff of Incorporation Specialist that are available to assist you with he the entire process from start to finish. We also provide a discount to customers that file multiple Incorporation's and other special offers. I have enclosed a link to our Incorporation services and I hope you will consider Rocket Lawyer in the future for your Incorporation and Legal needs.

http://www.rocketlawyer.com/center/incorporation.rl

Please feel free to e-mail me direct at supportmgr@rocketlawyer.com if you have any questions.

Sincerely,

Jennifer Paulus | Customer Service Manager | supportmgr@rocketlawyer.com | 415.738-7737 ext 9002

Rocket Lawyer is an easy and affordable way to manage your legal matters for family and business. Rocket Lawyer is not a law firm and does not provide legal advice. If legal advice is required, please seek the services of an attorney. Neither this electronic mail nor any other communication from Rocket Lawyer, Incorporated, including from its agents and representatives, constitutes legal advice or creates an attorney-client relationship.



jpaulus says: (6 years ago)
 0
Hello aboyce22,

My name is Jennifer Paulus and I am the Customer Manager at Rocket Lawyer. I wanted to share some information about our Incorporation process in case you need to Incorporate again in the future. We have a full staff of Incorporation Specialist that are available to assist you with he the entire process from start to finish. We also provide a discount to customers that file multiple Incorporation's and other special offers. I have enclosed a link to our Incorporation services and I hope you will consider Rocket Lawyer in the future for your Incorporation and Legal needs.

http://www.rocketlawyer.com/center/incorporation.rl

Please feel free to e-mail me direct at supportmgr@rocketlawyer.com if you have any questions.

Sincerely,

Jennifer Paulus | Customer Service Manager | supportmgr@rocketlawyer.com | 415.738-7737 ext 9002

Rocket Lawyer is an easy and affordable way to manage your legal matters for family and business. Rocket Lawyer is not a law firm and does not provide legal advice. If legal advice is required, please seek the services of an attorney. Neither this electronic mail nor any other communication from Rocket Lawyer, Incorporated, including from its agents and representatives, constitutes legal advice or creates an attorney-client relationship.



LegalZoom says: (6 years ago)
 0
Hi Aboyce22,

We are sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that.

Please contact Patty@lzserve.com and we'll look into what caused the delay with your Express Gold LLC and how we can resolve the issue for you. Again we are sorry to hear about experience and would like to help.

LegalZoom Customer Care






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