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Legal Zoom Complaint - LegalZoom made mistakes and does not want to fix them
Legal Zoom Complaint

Legal Zoom Complaint


LegalZoom made mistakes and does not want to fix them

This review has been resolved or replied to by this company.
Received my Certificates of Registration with 3 major mistakes in it, emailed LegalZoom and received a reply from them stating that all the mistakes are my fault (sure, I didn't know my address, so I put in three different version of where I live). Their customer service is a joke, as is this company!

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Exhausted says: (6 years ago)
There must be an epidemic on memory failure of ones own address. I am dealing with this myself and will have to drive approx. 65 miles and pay additional fees to resolve the address error by filing amendments myself (cheaper for me to do than to pay LZ to file for me). Ironically I had requested for them to do so and was told that it wasn't necessary - was told to consult with an attorney through LZ and did - attorney suggested that I amend - LZ was to amend per the attorney and send me revised documents.... when I decided to address one more time, was then told by LZ that I had to amend and was about out of time so corrections will be additional fees.... Hummm. Now, I am at the point that if I don't get the amendment or a copy of the amendment to LZ in time then I will have to pay additional fees for the correction of the operating agreement. I started this quest for the corrections when I first received my documents and got absolutely no where until today when I had finally had enough. On a positive note - I should be able to help others and direct them away from where I made my mistakes.

LegalZoom says: (6 years ago)
Hi VeryAngry999,

We’re sorry about the address errors on your Certificate of Registration. Your comments and experience are truly valuable to us and we appreciate your feedback.

We’re really interested in knowing what occurred with your order and how we can improve your experience with LegalZoom. Please contact: Patty@lzserve.com for assistance.

We look forward to hearing how we can make this situation better.

LegalZoom Customer Care

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