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Legal Zoom Complaint - Form LLC - File Paperwork to form LLC
Legal Zoom Complaint

Legal Zoom Complaint


Form LLC - File Paperwork to form LLC

Customer Service person walked me through setting up everything to form an LLC. I paid for most expensive, Premium/Rush Service 7-10 days.

Customer service rep did not ask me correctly about Registered Agent for my state. This put the account on hold for over 10 days. Once I straightened this out, they assured me my LLC would now be rushed. Fast forward ANOTHER 5 days, I receive ANOTHER email that my account is still on hold.

I call. Oh, hmmm, they already have the information they need. "Good news," they say. They will file my paperwork next week with the state, which will take 3 to 5 days (not including what time that will be needed for federal paperwork). They did NOTHING for 16 days. They have not filed anything for my LLC.

They will refund my money, but I NEEDED the LLC formed in a timely manner. I did not need to loan Legal Zoom my money for two weeks and put all my business plans in jeopardy. I needed the service. I paid for the service. If you cannot trust Legal Zoom to follow through when you pay for premium service, you definitely cannot trust them for anything else.

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