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Legal Zoom Complaint - Don't fullfill order timelines
Legal Zoom Complaint

Legal Zoom Complaint

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Don't fullfill order timelines


On March 1st I placed an order to form a corporation. I paid for the "express gold" package because it promises a "Priority Rush service (7-10 business days)%u201D I then assured my partners and associates of this order. On the 9th business day, 3/14/12, I checked the status and saw nothing had been done and step 1, a preliminary check, was "in progress%u201D I called and was refunded $85 since the time line would not be met and was assured by the customer service rep that my paperwork would complete and on the way to me within 4 business days. On 3/19/12, the fourth business day after that phone call (12th business day after order), I checked online again to see that no progress had been made. I was refunded an additional $30 and told that by the close of business on 3/19 my documents would be filed with the secretary of state and it would be four business days after that before they would get the paperwork back and send it to me. I was told they would bump up the shipping to next day and then saw they charged me for it. 3/21/12, 2 business days later (14 business days after order), I check to see the order status and my order has still not moved any. I am assured it will be done today and be 4 business days (18 business days after order) from today before it will be shipped to me. In addition to the requested refund I would hope the "incorporation specialist" "assigned to proactively monitor the progress of your (my) filing with the secretary of state" be fired.


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Comments


LegalZoom says: (7 years ago)
 0
Hi Zachary,

Our Customer Care manager let us know that he was able to speak with you directly about the delay with your Express Gold Order. Your comments and experience are important to us and we appreciate your feedback. Please be reassured that we will follow up with our production team to determine where improvements need to be made.

Please contact us directly at 800-773-0888 x 5205 if you have any other issues with your order. Again, we’re terribly sorry for all of your trouble.

LegalZoom Customer Care






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