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Legal Zoom Complaint - Business licenses
Legal Zoom Complaint

Legal Zoom Complaint


Business licenses

When dealing with the business licenses portion/partner of legal everything is ok until you call and talk to a customer service rep. Let me say they dont know the meaning of customer service, well at least not the person I talked to. I just called to ask that when the send the package do they also mail it or do they just email it, because I had been told by a rep that it had already been e-mailed to me but I hadnt got it. I was cool and I just asked can they mail it to me, no problem at all, the lady said ok she put in a request to have it also mailed to me, still no problem. I was a satisfied customer that is until before getting off the phone i just verified that she was going to mail it. I guess she didnt want me to ask her that again, because she said YES MA'AM in a very attitude like way. I said Im sorry that I bothered you by asking you that. She said thats ok, um good by in a hurry and hung up before I could say anything else. I called back to speak to a manager and somehow got her on the phone, and I asked to speak to a manager. she asked if there was something she could do for me. At the time I didnt know it was her until I started explaining my situation. She then said that she wasnt being rude and that she was only trying to help me. I wasnt born yesterday and can tell when someone is getting an attitude with me, Im telling you this, I didnt even say this to her. I just told her that I felt she had an attitude earlier, and that I dont feel she should have been talking to me this way for just asking a question, or no other paying customer for that matter especially being that I said nothing rude to her or had no attitude towards her, that is until now. She said she couldnt put a manager on the phone because she is the head of the department. I think they can find a better head than her. She should just give her job to someone who can handle someone asking a simple question without getting an attitude.I work with customers all the time, and I know that some people may be having a bad day or might say or do something rude, but that wasnt the case with me. She was rude with me. I will just be glad to recieve my package so I dont have to deal with them anymore. For anybody who has to deal with her when they call I wouldnt recomend using this service, go elsewhere, that is of course if you want to be treated respectfully.

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LegalZoom says: (8 years ago)
I'm sorry you're unhappy with the service you received. Our goal is to make every customer happy and it seems we didn't do that in this situation. I'd like to make it right. Please contact me at 800.773.0888 x2030 or mfletcher@legalzoom.com.
Monica Fletcher
Customer Care Manager

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