Legal Zoom Complaint

Legal Zoom Complaint

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Automatically signed up for extra services at a reoccurring monthly charge!


I purchased a trust from legal zoom , I selected the "Legal advantage" trust, which showed as listed as a higher price from the "basic" trust. I was properly charged the higher price. A month later I noticed a charge of $14.99 from legal zoom on my debit card.

I just spent 25 minutes on the phone to find that the plan I chose automatically signs you up for the "Legal advantage Plus" service. I even unchecked a box that I thought would keep me out of some reoccurring charge when I purchased the trust.

Instead of simply canceling the "legal advantage plus" they were contentious insisting that it was written one quarter way down the page and that an email was sent to me saying I'd be charged on December 11th. Obviously, I wasn't the first person to call in with the same issue judging by their intimate knowledge of their menu system.

What could have been a great service was marred by a disingenuous greed that stripped them of any bit of integrity. It is like buying legal services from a used car dealer.


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Comments


Pitterkat says: (2 years ago)
 0
I too was automatically charged for a product i did not knowingly sign up for when I went to Legalzoom for a will. I noticed a reoccurring charge on my credit card statement for a product I know nothing about. You'd think they would send me email about this great product so I'd at least use it, but no nothing. I am so disappointed that a company offering legal services does something as sneaky as this. DO not trust Legal Zoom just because they offer legal services they're out to scam you too.



LegalZoom says: (4 years ago)
 0
Hi BusterBrown17,

We are sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that. Please contact Juan or myself who oversee our legal plan membership services team via email or toll free phone numbers listed below:

Juan: (877) 818-8787 ext 3250 or jcuellar@legalzoom.com
Jeremy: (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com

Again we are sorry to hear about experience and would like to help.

Jeremy, LegalZoom Customer Care






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